Welcome to Care Product Shop’s FAQ section. We’ve compiled answers to the most common questions about our health and beauty products, delivery services, and customer care. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly team.

About Our Products

What types of products do you specialise in?
We offer a carefully curated selection of health and beauty essentials including:
  • Allergy & Hayfever Relief
  • Baby & Children’s Health products
  • Bath, Shower and Bodycare items
  • Skincare and Cosmetics
  • Dental and Feminine Care
  • And many more personal care essentials
Are your beauty products suitable for sensitive skin?
Many of our skincare and bodycare products are formulated for sensitive skin, but we always recommend checking individual product descriptions for specific suitability information. Our cotton wool and fragrance-free options are particularly gentle.
Do you carry organic or natural products?
Yes, we select products with natural formulations where possible. Look for our specially marked items in categories like Bodycare, Facial Moisturisers, and Baby Care.
Good to know: Some liquid-based products like body sprays may have shipping restrictions to certain destinations. Our customer service team will notify you if any items in your order require special handling.

Ordering & Delivery

How long does delivery take?
We process all orders within 1-2 business days from our Nottingham warehouse. Then:
  • Standard Shipping (£12.95): 10-15 business days via DHL or FedEx
  • Free Shipping (orders over £50): 15-25 business days via EMS
Do you ship internationally?
Yes! We proudly ship to most regions worldwide (excluding some Asian and remote areas). Whether you’re in Europe, North America or elsewhere, we can deliver your health and beauty essentials.
How will I know when my order has shipped?
You’ll receive a confirmation email with tracking information once your order is dispatched from our warehouse. This allows you to follow your package’s journey right to your doorstep.
What shipping carriers do you use?
We partner with premium carriers to ensure careful handling:
  • Standard shipping: DHL or FedEx
  • Free shipping: EMS

Payments & Accounts

What payment methods do you accept?
We accept all major payment cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is it safe to enter my payment details on your site?
Absolutely. We use industry-standard encryption to protect all your personal and payment information. You can shop with confidence at Care Product Shop.

Returns & Refunds

What is your return policy?
We want you to be completely satisfied. If any product doesn’t meet your expectations, you can return it within 15 days of delivery. Please contact our customer care team at [email protected] to initiate a return.
How are fragile items packaged?
As specialists in health and beauty products, we take extra care with every shipment:
  • Fragile items like cotton wool and bath accessories are securely packaged
  • Temperature-sensitive products (like certain skincare items) are shipped with protective packaging
  • Discreet packaging for feminine care and personal products
Delivery Promise: We understand that when you order health and beauty essentials, you want them delivered quickly and reliably. That’s why we’ve partnered with world-class shipping providers to ensure your favourite products reach you in perfect condition.

Contact Information

How can I contact customer service?
Our Nottingham-based customer service team is always happy to help: We typically respond to inquiries within 1 business day.

Still have questions? Visit our main website or contact us directly. We’re here to help you with all your health and beauty needs!