At Care Product Shop, we’re committed to providing premium health, beauty and personal care products with exceptional customer service. Our shipping and returns policies are designed to offer convenience while maintaining the highest standards of hygiene and product quality.

Shipping Information

We deliver worldwide (excluding some Asian and remote regions) with two reliable shipping options:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Order processing: 1-2 business days
  • Delivery time: 10-15 business days after dispatch
  • Tracking included

Free Shipping

  • Available on orders over £50
  • Carrier: EMS
  • Order processing: 1-2 business days
  • Delivery time: 15-25 business days after dispatch

Important: International customers may be subject to customs duties and taxes which are the customer’s responsibility. We cannot refund original shipping costs or customs duties.

Returns & Exchanges Policy

We offer a 15-day return policy from the date of delivery for most unopened products in original condition. Your satisfaction is our priority.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Feminine Care products
  • Dental Care items
  • Face Wipes
  • Opened Beauty Face Masks
  • Any opened personal care products

Return Process

Step 1: Initiate Your Return/Exchange

Email our customer care team at [email protected] within 15 days of delivery with:

  • Order number and purchase date
  • Product details (name and quantity)
  • Reason for return/exchange
  • Confirmation the item is unopened in original packaging

Step 2: Receive Return Instructions

Within 2 business days, we’ll email you with:

  • Return authorization number
  • Shipping instructions
  • Our Nottingham return address

Step 3: Ship Your Return

  • Pack items securely in original packaging with all accessories
  • Clearly mark the return authorization number on the package
  • We recommend using a tracked shipping service
  • Return shipping costs are the customer’s responsibility (unless due to our error)

Step 4: Processing Your Return

After we receive and inspect your return (typically within 5 business days), we’ll email you about your refund or exchange status.

Refund Information

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note: Partial refunds may be issued for items returned without original packaging, missing accessories, or showing signs of use.

Exchange Process

  • Follow the standard return process above
  • Specify your desired replacement product in your initial email
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged or incorrect product (e.g., wrong cosmetics shade or allergy relief medication):

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a free return label if needed
  • Receive priority processing for your replacement or refund

At Care Product Shop, we value your trust in our carefully curated selection of allergy relief, baby care, skincare and beauty products. Our Nottingham-based team is always happy to help with any questions about your order.

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