Last Updated: [Insert Date]

Welcome to Care Product Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website ukpurecare.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Care Product Shop serves health-conscious individuals and families seeking premium:

  • Allergy and hayfever relief products
  • Baby and children’s health items
  • Personal care and beauty products
  • Skincare and cosmetic solutions

Our products are carefully curated for quality and effectiveness, with a focus on hygiene and wellbeing.

2. Website Use

2.1 Access and Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or using the site with parental supervision
  • You will provide accurate information when creating accounts or making purchases
  • You will not use our site for any unlawful purpose

2.2 Intellectual Property

All content on our website (text, images, logos, product descriptions) is our property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our written permission
  • Use our trademarks or branding without authorization
  • Scrape or systematically collect data from our site

3. Products and Services

3.1 Product Information

We strive for accuracy in all product descriptions, images, and pricing. However:

  • Colour representations may vary slightly due to device displays
  • Occasional typographical errors may occur
  • We reserve the right to correct errors and update information

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after ordering, we will notify you and either:

  • Offer a suitable alternative, or
  • Refund the unavailable item

3.3 Health Products Disclaimer

Our health products (allergy relief, cold/flu, digestive health) are not medical treatments. Always:

  • Consult a healthcare professional before use if you have medical conditions
  • Follow product instructions carefully
  • Discontinue use if adverse reactions occur

4. Orders and Payments

4.1 Placing Orders

When you place an order, you:

  • Agree to pay the full amount including shipping and potential customs fees
  • Confirm all provided information is accurate
  • Receive an order confirmation email (this is not a shipping notice)

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing and Currency

All prices are in GBP (£). International customers:

  • May incur currency conversion fees from your bank
  • Are responsible for any customs duties or import taxes

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): DHL or FedEx, 10-15 business days after dispatch
  • Free Shipping: EMS for orders over £50, 15-25 business days after dispatch

All orders are processed within 1-2 business days.

5.2 Delivery Areas

We ship worldwide except to:

  • Most Asian countries
  • Remote regions with limited carrier access

5.3 Delivery Responsibilities

Once shipped:

  • Tracking information will be provided
  • You are responsible for providing a correct delivery address
  • We are not liable for delays caused by customs or carrier issues

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for:

  • Unopened products in original packaging
  • Items that are defective or incorrect

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Feminine care products
  • Dental care items
  • Face wipes
  • Opened beauty face masks
  • Any opened personal care products

6.3 Return Process

  1. Email [email protected] within 15 days with order details
  2. Receive return instructions within 2 business days
  3. Ship items securely to our Nottingham address
  4. Allow 5 business days for processing after we receive your return

Return shipping costs are your responsibility unless the return is due to our error.

6.4 Refunds

Refunds are issued to your original payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Original shipping costs are non-refundable unless the return results from our error.

7. Limitation of Liability

Care Product Shop’s liability is limited to:

  • The purchase price of products
  • Direct damages caused by our negligence

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Product misuse or failure to follow instructions
  • Events beyond our reasonable control (natural disasters, etc.)

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these Terms periodically. The “Last Updated” date at the top indicates when changes were made. Continued use of our site after changes constitutes acceptance.

10. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these Terms:

Care Product Shop
26 Long Row W, Nottingham, GB NG7R 5ZW
Email: [email protected]